After initially having a poor experience at this location, I am reassured of the good nature and good faith of the management of Ken Towery at the Hustonville road location. My wife and I have had several successful repairs/ oil changes done at Ken Towery's in the past, but I was left very disappointed and angry after the management attempted to scam me in Mid April of 2018. Although it wasn't a lot of money, the scam represented the blatant disregard for the truth and bold faced dishonesty of the management here. I was shocked and appalled at the lack of principle or ethical considerations that this manager had. It was as though this manager considered others to be stupid disposable ants that he could intimidate, lie to or bully into submission. Truly the most vile and disgusting type of individual on the planet (literally worse than the crud that accumulates in the inside of your working boots after a long day moving hay on the farm). For an analogy, imagine that your doctor lied to you and told you that you had some terrible disease, say necrotizing fasciitis. He then started to advertise expensive medicines to you and claimed that it was necessary to save your life. This diagnosis frightens you, and because you haven't had the time or leisure to spend years studying medicine, you decide take the doctor's advice. After all, you don't know any better and you rely on the good faith of experts. Imagine the fear this diagnosis would invoke in your family, and imagine the pain you would feel as you considered what budget cuts you would have to make to get by. Now, how angry would you be if you learned that this doctor just wanted to make some money off of your medication, and that you, in reality, were perfectly healthy. This is what lying does. This is the type of senseless pain, discomfort, and suffering that lying can cause, no matter how big or has small. This type of scamming is simply criminal. If a doctor does it, he/she should be arrested. If a mechanic does it, he/she should be arrested. Personally, as someone that studies medicine, I am not an expert on cars. I rely on the experts to tell me the truth. I feel very betrayed and upset when I realize that they are taking advantage of me, and they would be just as angry if I took advantage of them in the medical field. Come on, guys. We need to be better than that. If Ken Towery's is struggling to make it, then lying is not going to help make pay role. That is only going to piss people off, turn customers away, and ruin people's faith in the entire industry. Honesty, compassion, humility, and an excellent knowledge of cars is the thing that will make you wealthy, not deceitful arrogant nonsense. Finally, since this incident, I have contacted the management of Ken Towery's. The new manager was brave enough to offer an apology, admit the guilty actions, and promise better behavior in the future. This is the type of person that will be successful in the industry. This new manager made me aware of the numerous scams and lies being sold by the the previous management, and promised a revival of truthful business practices. Also, the previous manager has been fired, so there is a good chance that you can get honest work done at Ken Towery's now. I will be happy to give Ken Towery's another try in the future. You can't hold the entire location location culpable for the corrupt actions of one man. I am confident that many of the individuals who work here are good people, and that the managerial change will make a big difference. Good luck guys!