Tire-riffic service! Our commitment to you.
Ken Towery is committed to earning your TRUST by providing you with the expertise, convenience and value you expect... every time you visit us. We think that maintaining your vehicle should be a hassle-free experience and we back that up with industry-leading warranties (click on word) that protect your investment. We call that TIRE-RIFFIC service!
Thank you for your business! We look forward to seeing you for your next oil change or service.
We only present you with needed work
For over 50 years, we have been helping customers take care of their vehicles. Our expert mechanics thoroughly inspect every vehicle and consult with our customers on only that work required to fix their vehicle for safe and reliable use. You can TRUST us to treat you right! We will perform a complete safety inspection including the brakes, shocks, front end and exhaust system with no obligation. We will review our inspection with you to show you what needs to be done to back into sage, peace of mind operation.
- We provide you with a free written estimate
- If you authorize us to work on your car and we find other work that should be done, we ill call you for your approval
- We guarantee our work in writing
Fix your vehicle right the first time
We double-check our work estimates and the services we perform in order to fix your vehicle right the first time. If the repair or service was performed improperly, we will re-perform that service at no additional charge to you, during the established warranty period. Our personal are professionally trained specialists. They know cars and work on them as if it were their own.
Complete your vehicle on time
We value your time. If your vehicle is not ready at the time we promised, we will offer a 10% discount on your next purchase (discount cannot exceed $25.00). The subsequent second visit must occur within one year of the original service. This discount can not be used to reduce outstanding debt. Although we recommend appointments, they are not necessary.
Industry leading warranties
All parts and services purchased at Ken Towery locations are covered by a minimum of four (4) months or 4,000 miles, whichever comes first. However, many come with LIFETIME parts warranties, which protect your investment as long as you own your car. This warranty is valid for replacements performed at Ken Towery locations. If a customer has a warranty problem in an area where there are no Ken Towery, locations, that customer should contact our customer service department and we will assist you in getting your vehicle repaired and we will refund the amount of the warranty repair.
Some exclusions may apply; please see details below. Warranties apply to parts installed and service performed on private passenger vehicles. Auto parts which prove to be unserviceable during the warranty period, will be replaced free of any additional charge for parts or labor, except as noted under "Exclusions", below.
| SERVICE |
PARTS |
LABOR |
Metallic or Semi-Metallic Brake Pads
or Shoes |
Lifetime |
6 Months /
6,000 Miles |
| Ceramic or Premium Brake Pads |
Lifetime |
12 Months /
12,000 Miles |
| Calipers |
12 Months /
12,000 Miles |
12 Months /
12,000 Miles |
| Shocks and Struts |
Lifetime (2) |
12 Months /
12,000 Miles (1) |
| Steering and Suspension Parts |
Lifetime |
12 Months /
12,000 Miles |
| Mufflers |
Lifetime |
12 Months /
12,000 Miles (1) |
| Catalytic Converters |
60 Months /
50,000 Miles (2) |
60 Months /
50,000 Miles (2) |
New or Remanufactured Starters
and Alternators |
12 Months /
12,000 Miles |
12Months /
12,000 Miles |
| Tires |
30 day ride guaranty.
Mileage(2). |
N/A |
| Tire Balancing |
Lifetime |
Lifetime |
| Alignment |
N/A |
3 months /
4,000 miles |
| Flat Repair |
Lifetime
– flat fix only |
Lifetime
– flat fix only |
All lifetime warranties are only valid for as long as the original customer owns the vehicle.
(1) After one year, one hour of labor will be charged to mount your guaranteed part.
(2) Manufacturer’s warranty.
Other Service Warranty Exclusions: Replacement of anti-freeze or clamps is not included in the warranty on belts/radiator hoses. Cost of refrigerant and recharging of the air conditioning system is not included with the warranty on air conditioner parts or air conditioner compressors. Cost of additional brake system components, including rotors and drums and/or labor to restore Brake System to its safe proper operation is not included with the warranty on Brake Shoes, Disc Pads, Calipers and/or Wheel Cylinders and all other hardware. Batteries are covered by a separate warranty from the manufacturer.