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Customer Testimonials

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  • 08/15/2018

    I would give zero stars if I could. If you have a student at UKY tell them to avoid this place at all costs. My kid had a battery go out and they charged him $453.98 to replace it, including $150 in labor and $40 in shop fees. Most places do not charge anything for labor to install a battery. If you look at other reviews, they depict a similar story. If a woman or college student does not know much about cars they try to rip you off. I looked online and a similar battery is about $200. I called their corporate headquarters about this and they said to get a written estimate from another national chain and they would refund the difference. When I did that, they rejected it. This place is a total rip off. Stay away!

    -- Michael Cohen

  • 08/15/2018

    Loved the staff they were awesome

    -- Anne Matthews

  • 08/14/2018

    Great team, Great price! Can't ask for much more! Came in for an oil change and ended up getting great deal on 4 new tires. I'll definitely be back.

    -- John Littrell

  • 08/14/2018

    was a good experience, workers were very helpful and positive.

    -- gage riedesel

  • 08/14/2018

    Very professional. Excellent service.

    -- Ashley Walker

  • 08/14/2018

    Brian took care of me today has a great attitude very positive recommend this shop for all your automotive needs

    -- John Galus

  • 08/14/2018

    I didn't feel like I was being taken advantage of

    -- Mike Hagan

  • 08/13/2018

    Fast friendly service!

    -- Robert Adams

  • 08/13/2018

    Ken Towerys maintenanced my car in record time, doing a two hour job in 30 minutes. This is an excellent Ken Towery Store; I recommend!

    -- Christine Fuller

  • 08/12/2018

    Don't use this location, took my Infiniti in to have a new tps sensor put in. After that the tire needed air added every two to three days, took it back to them and they say nothing can be found. I still add air every two to three days. Now I have a flat and can only get 4 extremely tight of 5 lugs off. I believe that lug is cross threaded, and the factory only calls for 80 ft lbs on the lugs.

    -- James Lewis

  • 08/12/2018

    stopped in on a sunday and Drew and Dakota instantly helped me with my tire pressure moniter problem Highly recomend these guys awesome!!!!!!

    -- David Sparks

  • 08/11/2018

    Wonderful service very nice and respectable. Really enjoyable experience

    -- Joe Maddox

  • 08/11/2018

    Great deal on an oil change! Plus they checked SO MUCH in their courtesy check. Took quite a while considering I actually had an appointment, but was worth an hour of my time. Will be taking my other vehicle soon.

    -- Anne Sullivan

  • 08/11/2018

    Great Service

    -- Coy Nunemaker

  • 08/11/2018

    Very good service and employees are very knowledgeable

    -- James Denton

  • 08/10/2018

    Did not have service from you recently - you mistakenly sent this survey. I have avoided Ken Towery for nearly three years when one of your technicians cross-threaded two of my lug nuts on my Lexus during a tire rotation. You don't start lug nuts with the impact wrench - you start them by HAND!! Total cost of repairs to replace studs at dealer: $80.00 per stud X (2) = $160.00

    -- KEVIN

  • 08/10/2018

    Could not have been more pleased with my experience. Dennis and regan were courteous and knowledgeable. Could not fix my problem, dealership only situation?? No charge for their time, service and knowledge. NO CHARGE out the door in an hour!

    -- Mike haynes

  • 08/10/2018

    Thoroughly positive experience. Outstanding service.

    -- David Bowman

  • 08/09/2018

    I have been in two other locations before and I can tell this is the best for sure, Will makes all the difference, his customer service is outstanding, I appreciate he did the best and fast, so I could be back to work on time.

    -- Norma Soria

  • 08/09/2018

    My Jeep was thunking!! On the front driver side, sounded like the entire undercarriage was fixing to fall off!! I pulled in very anxious about the possible damage and possible cost. 45 minutes later the cotter pin in the new tie rod was replaced and i was on my way. And was not charged a dime!! Thank you to Greg and Allen.

    -- Kim Millard

  • 08/09/2018

    The professionalism and hospitality at this Ken Towery is phenomenal and beyond belief. I walked into a welcoming staff that obviously enjoyed their positions, and were willing and wanting to help me with my car services. In fact, the professionals exceeded my expectations by providing an estimation for the cost of the services; before performing the necessary maintenance. Then, my car service was finished before I could really even settle in and get all of the work I brought done; to do during my wait time. So, everyone remember this Kent Towery is by the Wendy's off of Nicholasville Road, and do not let the traffic discourage you from coming to this location because it is a hidden treasure.

    -- Cassie Ann Robinson

  • 08/09/2018

    Great place, got my work done fast, and with a reasonable price too! I will go back in the future!

    -- John Michael Griffith

  • 08/09/2018

    I had a tire going flat and they fixed it. Very good service.

    -- Tammy Cantees Salyer

  • 08/09/2018

    Great place to have you car or truck serviced.

    -- Britters Combs

  • 08/08/2018

    I've been to this location on several occasions. They're normal decent. But this recent visit was by far the best. Mark was very informative and helpful.

    -- wendy marie

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